Transformational leadership and organizational citizenship behavior: Moderating organizational trust
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Published:
Feb 28, 2024
Keywords:
Organizational Citizenship Behavior, Organizational Trust
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Economy
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Abstract
Human factors are critical in society's social, economic, and political development, as well as the effectiveness and efficiency of organizations. In addition, for organizations to succeed in changing conditions, they need employees who are willing to contribute to the effectiveness and development of the organization beyond what is expected without being limited to formal job descriptions. Organizational citizenship behavior is needed to achieve this. This study examines how transformational leadership can affect organizational citizenship behavior moderated by organizational trust. The method used in this research is the PLS-SEM approach, with a total sample of 165 respondents. This study found that transformational leadership can positively and significantly affect organizational citizenship behavior, but organizational trust cannot have a significant effect
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Sumarjo, W., Kurniasih, D. and Wahyudi, W. (2024) “Transformational leadership and organizational citizenship behavior: Moderating organizational trust”, Jurnal Mantik, 7(4), pp. 2862-2869. doi: 10.35335/mantik.v7i4.4594.
References
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Bakker, A. B., Hetland, J., Kjellevold Olsen, O., & Espevik, R. (2023). Daily transformational leadership: A source of inspiration for follower performance? European Management Journal, 41(5), 700–708. https://doi.org/10.1016/j.emj.2022.04.004
Bass, B. M. (1985). Leadership and performance beyond expectations. Free press New York.
Bass, B. M., & Avolio, B. J. (2004). Multifactor Leadership Questionnaire: MLQ manual and sampler set. Mind Garden.
Bass, B. M., Avolio, B. J., Jung, D. I., & Berson, Y. (2003). Predicting unit performance by assessing transformational and transactional leadership. Journal of Applied Psychology, 88(2), 207–218. https://doi.org/10.1037/0021-9010.88.2.207
Becker, J.-M., Cheah, J.-H., Gholamzade, R., Ringle, C. M., & Sarstedt, M. (2023). PLS-SEM’s most wanted guidance. International Journal of Contemporary Hospitality Management, 35(1), 321–346. https://doi.org/10.1108/IJCHM-04-2022-0474
Bennis, W. (2009). On Becoming a Leader. Basic Books.
Burns, J. M. (1978). Leadership. Harper and Row.
Chaidir, J., Haerofiatna, H., Kania, D., & Wahyudi, W. (2023). Peran mediasi komitmen afektif pada persepsi dukungan organisasi terhadap kinerja karyawan. MBR (Management and Business Review), 7(1), 30–45. https://doi.org/10.21067/mbr.v7i1.8723
de Geus, C. J. C., Ingrams, A., Tummers, L., & Pandey, S. K. (2020). Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda. Public Administration Review, 80(2), 259–270. https://doi.org/10.1111/puar.13141
Deng, C., Gulseren, D., Isola, C., Grocutt, K., & Turner, N. (2022). Transformational leadership effectiveness: an evidence-based primer. Human Resource Development International, 1–15. https://doi.org/10.1080/13678868.2022.2135938
Ferdinand, A. T. (2014). Metode Penelitian Manajemen?: Pedoman Penelitian untuk Penulisan Skripsi, Tesis dan Disertasi Ilmu Manajemen. Badan Penerbit Universitas Diponegoro.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hwang, H., Sarstedt, M., Cho, G., Choo, H., & Ringle, C. M. (2023). A primer on integrated generalized structured component analysis. European Business Review, 35(3), 261–284. https://doi.org/10.1108/EBR-11-2022-0224
Ismail, H. N., Kertechian, K. S., & Blaique, L. (2023). Visionary leadership, organizational trust, organizational pride, and organizational citizenship behaviour: a sequential mediation model. Human Resource Development International, 26(3), 264–291. https://doi.org/10.1080/13678868.2022.2108993
Kaur, N., & Kang, L. S. (2023). Perception of organizational politics, knowledge hiding and organizational citizenship behavior: the moderating effect of political skill. Personnel Review, 52(3), 649–670. https://doi.org/10.1108/PR-08-2020-0607
Khalili, A. (2017). Transformational leadership and organizational citizenship behavior. Leadership & Organization Development Journal, 38(7), 1004–1015. https://doi.org/10.1108/LODJ-11-2016-0269
Lee, M. C. C., Lin, M.-H., Srinivasan, P. M., & Carr, S. C. (2023). Transformational leadership and organizational citizenship behavior: new mediating roles for trustworthiness and trust in team leaders. Current Psychology. https://doi.org/10.1007/s12144-023-05095-x
Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373–382. https://doi.org/10.1177/1747954117725286
Legate, A. E., Hair, J. F., Chretien, J. L., & Risher, J. J. (2023). PLS-SEM: Prediction-oriented solutions for HRD researchers. Human Resource Development Quarterly, 34(1), 91–109. https://doi.org/10.1002/hrdq.21466
LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52–65. https://doi.org/10.1037/0021-9010.87.1.52
Li, Z., Liang, L., Zhang, X., & Li, J. (2023). Impact of environmentally specific transformational leadership on organizational citizenship behavior for the environment: the role of moral reflectiveness and leader group prototypicality. Journal of Environmental Planning and Management, 66(7), 1413–1430. https://doi.org/10.1080/09640568.2022.2027748
Lumineau, F., Schilke, O., & Wang, W. (2023). Organizational Trust in the Age of the Fourth Industrial Revolution: Shifts in the Form, Production, and Targets of Trust. Journal of Management Inquiry, 32(1), 21–34. https://doi.org/10.1177/10564926221127852
Memon, M. A., Ting, H., Cheah, J.-H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample Size for Survey Research: Review and Recommendations. Journal of Applied Structural Equation Modeling, 4(2), i–xx. https://doi.org/10.47263/JASEM.4(2)01
Nohe, C., & Hertel, G. (2017). Transformational Leadership and Organizational Citizenship Behavior: A Meta-Analytic Test of Underlying Mechanisms. Frontiers in Psychology, 8. https://doi.org/10.3389/fpsyg.2017.01364
Nordin, N., Nordin, N. N., Nordin, N. I. A., & Nordin, N. F. (2023). The Successful Factors of Online Learning for Malaysia Higher Education Students: Smart PLS-SEM Analysis. In B. Alareeni & A. Hamdan (Eds.), Innovation of Businesses, and Digitalization during Covid-19 Pandemic (pp. 803–815). Springer, Cham. https://doi.org/10.1007/978-3-031-08090-6_51
Organ, D. W. (2018). Organizational Citizenship Behavior: Recent Trends and Developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 295–306. https://doi.org/10.1146/annurev-orgpsych-032117-104536
Pattnaik, S. C., & Sahoo, R. (2021). Transformational leadership and organizational citizenship behaviour: the role of job autonomy and supportive management. Management Research Review, 44(10), 1409–1426. https://doi.org/10.1108/MRR-06-2020-0371
Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., Maynes, T. D., & Spoelma, T. M. (2014). Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35(S1), S87–S119. https://doi.org/10.1002/job.1911
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Puspitasari, A., Andara, A. M., Putry, M., & Sandra, M. (2022). Analisis pengaruh pelatihan dan kepemimpinan terhadap kinerja karyawan. Jurnal Integrasi Sumber Daya Manusia, 1(1), 40–51. https://doi.org/10.56721/jisdm.v1i1.64
Rurkkhum, S., & Bartlett, K. R. (2012). The relationship between employee engagement and organizational citizenship behaviour in Thailand. Human Resource Development International, 15(2), 157–174. https://doi.org/10.1080/13678868.2012.664693
Schwarz, G., Newman, A., Yu, J., & Michaels, V. (2023). Psychological entitlement and organizational citizenship behaviors: the roles of employee involvement climate and affective organizational commitment. The International Journal of Human Resource Management, 34(1), 197–222. https://doi.org/10.1080/09585192.2021.1962388
Seppänen, R., Blomqvist, K., & Sundqvist, S. (2007). Measuring inter-organizational trust—a critical review of the empirical research in 1990–2003. Industrial Marketing Management, 36(2), 249–265. https://doi.org/10.1016/j.indmarman.2005.09.003
Siangchokyoo, N., Klinger, R. L., & Campion, E. D. (2020). Follower transformation as the linchpin of transformational leadership theory: A systematic review and future research agenda. The Leadership Quarterly, 31(1), 101341. https://doi.org/10.1016/j.leaqua.2019.101341
Silva, P., Moreira, A. C., & Mota, J. (2023). Employees’ perception of corporate social responsibility and performance: the mediating roles of job satisfaction, organizational commitment and organizational trust. Journal of Strategy and Management, 16(1), 92–111. https://doi.org/10.1108/JSMA-10-2021-0213
Tan, H. H., & Lim, A. K. H. (2009). Trust in Coworkers and Trust in Organizations. The Journal of Psychology, 143(1), 45–66. https://doi.org/10.3200/JRLP.143.1.45-66
Verburg, R. M., Nienaber, A.-M., Searle, R. H., Weibel, A., Den Hartog, D. N., & Rupp, D. E. (2018). The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes. Group & Organization Management, 43(2), 179–206. https://doi.org/10.1177/1059601117725191
Wahyudi, W. (2021). Pengaruh Pelatihan Terhadap Kinerja Karyawan Yang Dimediasi Oleh Disiplin Kerja. ECo-Buss, 4(2), 265–273. https://doi.org/10.32877/eb.v4i2.272
Wahyudi, W., Bahrudin, U., & Sembiring, E. S. K. (2022). Perubahan struktur organisasi: Bagaimana implikasinya terhadap peluang karier dan perilaku kewargaan organisasi? Jurnal Integrasi Sumber Daya Manusia, 1(1), 31–39. https://doi.org/10.56721/jisdm.v1i1.63
Wahyudi, W., Rozi, A., & Putry, M. (2022). Kompetensi dan kinerja karyawan: Peran moderasi iklim organisasional. Jurnal Manajemen Maranatha, 21(2), 165–176. https://doi.org/10.28932/jmm.v21i2.4671
Ytterstad, S., & Olaisen, J. (2023). An Overview of Perspectives of Transformational Leadership. In Learning Transformational Leadership (pp. 13–33). Springer International Publishing. https://doi.org/10.1007/978-3-031-21824-8_2
Alhamidi, E. M. A. (2022). Peran kepemimpinan transformasional dalam meningkatkan kinerja karyawan. Jurnal Integrasi Sumber Daya Manusia, 1(1), 52–62. https://doi.org/10.56721/jisdm.v1i1.69
Bakker, A. B., Hetland, J., Kjellevold Olsen, O., & Espevik, R. (2023). Daily transformational leadership: A source of inspiration for follower performance? European Management Journal, 41(5), 700–708. https://doi.org/10.1016/j.emj.2022.04.004
Bass, B. M. (1985). Leadership and performance beyond expectations. Free press New York.
Bass, B. M., & Avolio, B. J. (2004). Multifactor Leadership Questionnaire: MLQ manual and sampler set. Mind Garden.
Bass, B. M., Avolio, B. J., Jung, D. I., & Berson, Y. (2003). Predicting unit performance by assessing transformational and transactional leadership. Journal of Applied Psychology, 88(2), 207–218. https://doi.org/10.1037/0021-9010.88.2.207
Becker, J.-M., Cheah, J.-H., Gholamzade, R., Ringle, C. M., & Sarstedt, M. (2023). PLS-SEM’s most wanted guidance. International Journal of Contemporary Hospitality Management, 35(1), 321–346. https://doi.org/10.1108/IJCHM-04-2022-0474
Bennis, W. (2009). On Becoming a Leader. Basic Books.
Burns, J. M. (1978). Leadership. Harper and Row.
Chaidir, J., Haerofiatna, H., Kania, D., & Wahyudi, W. (2023). Peran mediasi komitmen afektif pada persepsi dukungan organisasi terhadap kinerja karyawan. MBR (Management and Business Review), 7(1), 30–45. https://doi.org/10.21067/mbr.v7i1.8723
de Geus, C. J. C., Ingrams, A., Tummers, L., & Pandey, S. K. (2020). Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda. Public Administration Review, 80(2), 259–270. https://doi.org/10.1111/puar.13141
Deng, C., Gulseren, D., Isola, C., Grocutt, K., & Turner, N. (2022). Transformational leadership effectiveness: an evidence-based primer. Human Resource Development International, 1–15. https://doi.org/10.1080/13678868.2022.2135938
Ferdinand, A. T. (2014). Metode Penelitian Manajemen?: Pedoman Penelitian untuk Penulisan Skripsi, Tesis dan Disertasi Ilmu Manajemen. Badan Penerbit Universitas Diponegoro.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hwang, H., Sarstedt, M., Cho, G., Choo, H., & Ringle, C. M. (2023). A primer on integrated generalized structured component analysis. European Business Review, 35(3), 261–284. https://doi.org/10.1108/EBR-11-2022-0224
Ismail, H. N., Kertechian, K. S., & Blaique, L. (2023). Visionary leadership, organizational trust, organizational pride, and organizational citizenship behaviour: a sequential mediation model. Human Resource Development International, 26(3), 264–291. https://doi.org/10.1080/13678868.2022.2108993
Kaur, N., & Kang, L. S. (2023). Perception of organizational politics, knowledge hiding and organizational citizenship behavior: the moderating effect of political skill. Personnel Review, 52(3), 649–670. https://doi.org/10.1108/PR-08-2020-0607
Khalili, A. (2017). Transformational leadership and organizational citizenship behavior. Leadership & Organization Development Journal, 38(7), 1004–1015. https://doi.org/10.1108/LODJ-11-2016-0269
Lee, M. C. C., Lin, M.-H., Srinivasan, P. M., & Carr, S. C. (2023). Transformational leadership and organizational citizenship behavior: new mediating roles for trustworthiness and trust in team leaders. Current Psychology. https://doi.org/10.1007/s12144-023-05095-x
Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373–382. https://doi.org/10.1177/1747954117725286
Legate, A. E., Hair, J. F., Chretien, J. L., & Risher, J. J. (2023). PLS-SEM: Prediction-oriented solutions for HRD researchers. Human Resource Development Quarterly, 34(1), 91–109. https://doi.org/10.1002/hrdq.21466
LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52–65. https://doi.org/10.1037/0021-9010.87.1.52
Li, Z., Liang, L., Zhang, X., & Li, J. (2023). Impact of environmentally specific transformational leadership on organizational citizenship behavior for the environment: the role of moral reflectiveness and leader group prototypicality. Journal of Environmental Planning and Management, 66(7), 1413–1430. https://doi.org/10.1080/09640568.2022.2027748
Lumineau, F., Schilke, O., & Wang, W. (2023). Organizational Trust in the Age of the Fourth Industrial Revolution: Shifts in the Form, Production, and Targets of Trust. Journal of Management Inquiry, 32(1), 21–34. https://doi.org/10.1177/10564926221127852
Memon, M. A., Ting, H., Cheah, J.-H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample Size for Survey Research: Review and Recommendations. Journal of Applied Structural Equation Modeling, 4(2), i–xx. https://doi.org/10.47263/JASEM.4(2)01
Nohe, C., & Hertel, G. (2017). Transformational Leadership and Organizational Citizenship Behavior: A Meta-Analytic Test of Underlying Mechanisms. Frontiers in Psychology, 8. https://doi.org/10.3389/fpsyg.2017.01364
Nordin, N., Nordin, N. N., Nordin, N. I. A., & Nordin, N. F. (2023). The Successful Factors of Online Learning for Malaysia Higher Education Students: Smart PLS-SEM Analysis. In B. Alareeni & A. Hamdan (Eds.), Innovation of Businesses, and Digitalization during Covid-19 Pandemic (pp. 803–815). Springer, Cham. https://doi.org/10.1007/978-3-031-08090-6_51
Organ, D. W. (2018). Organizational Citizenship Behavior: Recent Trends and Developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 295–306. https://doi.org/10.1146/annurev-orgpsych-032117-104536
Pattnaik, S. C., & Sahoo, R. (2021). Transformational leadership and organizational citizenship behaviour: the role of job autonomy and supportive management. Management Research Review, 44(10), 1409–1426. https://doi.org/10.1108/MRR-06-2020-0371
Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., Maynes, T. D., & Spoelma, T. M. (2014). Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35(S1), S87–S119. https://doi.org/10.1002/job.1911
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Puspitasari, A., Andara, A. M., Putry, M., & Sandra, M. (2022). Analisis pengaruh pelatihan dan kepemimpinan terhadap kinerja karyawan. Jurnal Integrasi Sumber Daya Manusia, 1(1), 40–51. https://doi.org/10.56721/jisdm.v1i1.64
Rurkkhum, S., & Bartlett, K. R. (2012). The relationship between employee engagement and organizational citizenship behaviour in Thailand. Human Resource Development International, 15(2), 157–174. https://doi.org/10.1080/13678868.2012.664693
Schwarz, G., Newman, A., Yu, J., & Michaels, V. (2023). Psychological entitlement and organizational citizenship behaviors: the roles of employee involvement climate and affective organizational commitment. The International Journal of Human Resource Management, 34(1), 197–222. https://doi.org/10.1080/09585192.2021.1962388
Seppänen, R., Blomqvist, K., & Sundqvist, S. (2007). Measuring inter-organizational trust—a critical review of the empirical research in 1990–2003. Industrial Marketing Management, 36(2), 249–265. https://doi.org/10.1016/j.indmarman.2005.09.003
Siangchokyoo, N., Klinger, R. L., & Campion, E. D. (2020). Follower transformation as the linchpin of transformational leadership theory: A systematic review and future research agenda. The Leadership Quarterly, 31(1), 101341. https://doi.org/10.1016/j.leaqua.2019.101341
Silva, P., Moreira, A. C., & Mota, J. (2023). Employees’ perception of corporate social responsibility and performance: the mediating roles of job satisfaction, organizational commitment and organizational trust. Journal of Strategy and Management, 16(1), 92–111. https://doi.org/10.1108/JSMA-10-2021-0213
Tan, H. H., & Lim, A. K. H. (2009). Trust in Coworkers and Trust in Organizations. The Journal of Psychology, 143(1), 45–66. https://doi.org/10.3200/JRLP.143.1.45-66
Verburg, R. M., Nienaber, A.-M., Searle, R. H., Weibel, A., Den Hartog, D. N., & Rupp, D. E. (2018). The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes. Group & Organization Management, 43(2), 179–206. https://doi.org/10.1177/1059601117725191
Wahyudi, W. (2021). Pengaruh Pelatihan Terhadap Kinerja Karyawan Yang Dimediasi Oleh Disiplin Kerja. ECo-Buss, 4(2), 265–273. https://doi.org/10.32877/eb.v4i2.272
Wahyudi, W., Bahrudin, U., & Sembiring, E. S. K. (2022). Perubahan struktur organisasi: Bagaimana implikasinya terhadap peluang karier dan perilaku kewargaan organisasi? Jurnal Integrasi Sumber Daya Manusia, 1(1), 31–39. https://doi.org/10.56721/jisdm.v1i1.63
Wahyudi, W., Rozi, A., & Putry, M. (2022). Kompetensi dan kinerja karyawan: Peran moderasi iklim organisasional. Jurnal Manajemen Maranatha, 21(2), 165–176. https://doi.org/10.28932/jmm.v21i2.4671
Ytterstad, S., & Olaisen, J. (2023). An Overview of Perspectives of Transformational Leadership. In Learning Transformational Leadership (pp. 13–33). Springer International Publishing. https://doi.org/10.1007/978-3-031-21824-8_2
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